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Accessible Vans of America Code of Ethics

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AVA aspires to the highest industry standards. We are convinced that the key to creating a truly great organization is an intense focus on the values that guide people's actions. To this end, we make the following commitments:

   - To achieve the highest level of customer service promptly and competently.

   - To offer quality accessible vehicles and wheelchair vans which are appropriate for the customer's needs.

   - To rent a wheelchair van that meets all quality and safety standards of the company.

   - To instruct the customer and/or attendants in the proper use of the adaptive equipment and the accessible vehicle.

   - To explain fully and accurately to each customer and/or attendants the customers rights and obligations regarding the rental of accessible vehicles.

   - To update and advance our professional knowledge and skills, giving customers improved equipment and services.

   - To act in good faith, to be honest, trustful, ethical and fair to all concerned.

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